We are committed to providing services of the highest standard within the resources available for all existing and potential users.
Quality and equality are core values which underpin all our activities. We believe that promoting equality enriches our service delivery and ensures our services are fair and sensitive to people’s needs.
Our treasure hunts are designed to be all inclusive and accessible to all, regardless of mobility issues or disability.
On this page you will find a basic outline to any issues regarding our treasure hunts that might be experienced by clients with disabilities.
We take great care, when designing our treasure hunts, to ensure that any such issues are kept to a minimum and that each of our treasure hunts is as accessible to all as it is possible to be.
We want our treasure hunts to be as accessible as possible and most of them should be negotiated with ease by all clients.
We will do whatever we can to make your experience with us as enjoyable as possible.
The majority of our treasure hunts are suitable for wheelchair users and the routes have been planned out to minimise steps and ensure that there are ramps at places where we need to cross roads.
However, please be aware that unforeseen building work might render some of the crossing points unusable.
Also, please be aware that some of the underground station that we begin at do not have wheelchair access from the platforms to street level, so you may need to seek alternative methods of transport, such as by bus or taxi, to reach the start point for the tour.
We are happy to advise you on which busses serve the various stations at which our walking tours begin and you can also use the TFL Journey planner to plan your journey.
If you do have mobility issues and would like us to suggest the most appropriate treasure hunts please give us a call on 020 8530-8443 and we'll be happy to give you an honest assessment of each route.
Our treasure hunts are visual, so they should not present any difficulties for hearing impaired clients.
We suggest that visually impaired clients be members of teams where other team members can describe the visual clues to them.
However, since the solutions to the clues involve participants making deductions or performing mental calculations, once the clue has been explained there should be no problems with a visually impaired participant actually solving a clue.
We welcome feedback, so please let us know what you think by contacting our office or by writing to the registered office address. We would welcome any suggestions on how we can improve on our service in order to make our walks accessible to all.